Privacy and Consent Policy
Last updated:
Apr 28, 2026
These terms govern the provision of occupational therapy driving assessment and related services by Steer Driving Pty Ltd (ABN 49 789 979 411) (Steer, we, us, our). By submitting a referral, completing an intake form, attending an assessment, or otherwise engaging Steer's services, you (the Client) agree to be bound by these terms. If a referrer, guardian, attorney, case manager, or other representative is acting on your behalf, they warrant they have authority to bind you to these terms.
These terms should be read together with any written quote issued by Steer. In the event of inconsistency, the quote prevails for fee matters and these terms prevail for all other matters.
PART A
Service Terms
1. Nature of the Service
1.1 Steer provides occupational therapy driving assessments, rehabilitation, lessons and related clinical services. Assessments are conducted in accordance with the Austroads Assessing Fitness to Drive guidelines, Occupational Therapy Australia's Code of Conduct, and applicable NSW and Commonwealth legislation.
1.2 Steer's clinical opinion is provided for the purposes of fitness-to-drive determination only. It is not legal, medical, financial or insurance advice, and may not be relied upon for any purpose other than that for which the assessment was commissioned.
1.3 The Client acknowledges that Steer is engaged to provide an independent professional opinion. A particular outcome is not guaranteed and is not a deliverable Steer is contractually obliged to produce.
2. Off-Road Assessment
2.1 The off-road assessment may include discussion of medical history and driving experience; screening of vision, physical ability, cognition and decision-making; and assessment of road-rule knowledge.
2.2 Information from the off-road assessment informs whether an on-road assessment is appropriate. Steer may decline to proceed to the on-road assessment in its sole clinical discretion. Where Steer declines to proceed for clinical or safety reasons, fees for the off-road assessment remain payable in full.
3. On-Road Assessment
3.1 The on-road assessment requires the Client to:
(a) hold a current, valid Australian driver licence (or learner permit, where applicable);
(b) provide any required medical clearance;
(c) be free from the effects of alcohol, prohibited substances or impairing medication;
(d) wear corrective lenses or use any prescribed mobility aid required for driving; and
(e) comply with all reasonable directions of the Steer occupational therapist and driving instructor.
3.2 The on-road assessment is conducted with a Steer occupational therapist seated in the rear of the vehicle and a specialist driving instructor in the front passenger seat with access to dual controls.
3.3 Steer (or the driving instructor) may immediately terminate the on-road assessment at any time on safety, clinical, behavioural or operational grounds. Where an assessment is terminated under this clause, fees remain payable in full.
4. Use of Video, Photography and Recording
4.1 Steer may capture audio, video or photographs during the assessment for clinical, supervision, training, quality-assurance and report-preparation purposes. The Client consents to such recording.
4.2 No recording will be used for marketing or external educational purposes without the Client's separate written consent.
4.3 Steer may use AI-assisted dictation and note-taking software to prepare clinical notes and reports. Audio recordings used for that purpose are not retained after documentation is finalised.
5. Assessment Outcomes
5.1 An assessment may result in one of the following outcomes:
(a) Safe to continue driving - the Client is considered medically and functionally safe to drive (with or without conditions);
(b) Further assessment, lessons, rehabilitation or vehicle modification required - additional services are required before a final determination is made; or
(c) Not safe to drive - Steer will recommend to Transport for NSW that the Client's licence be suspended, cancelled, or made subject to conditions.
5.2 Outcomes are based on Steer's professional clinical judgement applied to the evidence observed during the assessment and the applicable standards. Outcomes are final and are not negotiable, varied or revisited on the basis of dissatisfaction with the result.
5.3 Clause 5.2 does not limit the Client's right to seek a second opinion from another provider at the Client's own cost, or to make a complaint under Part D below.
6. Behaviour and Safety
6.1 Steer has a zero-tolerance approach to aggressive, abusive, threatening, discriminatory or unsafe behaviour. Steer may immediately terminate any assessment, lesson or service where such behaviour occurs.
6.2 Where a service is terminated under clause 6.1, all fees are payable in full and are non-refundable, and Steer reserves the right to refuse future bookings.
6.3 The Client is liable for any loss or damage caused to Steer, its personnel, its vehicles or third parties as a result of the Client's wilful or negligent act or omission, to the extent permitted by law.
PART B
Fees, Payment & Cancellation
7. Fees and Quotes
7.1 Steer will issue a written quote prior to confirmation of any booking. Quotes are valid for 30 days from the date of issue.
7.2 All fees are quoted in Australian dollars and, unless otherwise stated, are inclusive of GST.
7.3 Fees may include, depending on service type and location, off-road assessment, on-road assessment, vehicle hire and instructor fees, report preparation, travel surcharges, and additional clinical time. Steer may charge reasonable surcharges for credit card payments and for assessments conducted outside standard service areas, provided these are disclosed in the quote.
8. Payment Terms
8.1 Payment is required on or before the date of the assessment, unless Steer agrees in writing to alternative arrangements (for example, direct billing to an insurer, NDIS, iCare or other approved funder).
8.2 The Client remains personally liable for all fees regardless of any third-party funding arrangement. If a funder declines, delays or partially pays an invoice for any reason, the Client must pay the unpaid balance within 14 days of written notice from Steer.
8.3 If payment is not received within 14 days of the assessment (or, where direct billing applies, within 30 days of the invoice date):
(a) the outstanding amount becomes a liquidated debt due and payable to Steer; (b) interest accrues on the unpaid amount at the rate prescribed by the Civil Procedure Act 2005 (NSW) for pre-judgment interest, calculated daily from the due date until the date of payment;
(c) Steer may suspend or refuse further services until the account is settled; and (d) Steer may refer the debt to a collection agency or commence legal proceedings, and the Client agrees to indemnify Steer for all reasonable costs of recovery (including debt-collection commission, legal costs on a solicitor-and-own-client basis, and court fees).
8.4 Reports will not be released to any party until the associated invoice is paid in full, except where release is required by law or by Transport for NSW.
9. Cancellation and Rescheduling
9.1 The following notice periods apply to cancellation or rescheduling by the Client:
NOTICE GIVEN FEE PAYABLE
More than 2 business days before the appointment - No fee
Between 24 and 48 hours before the appointment - 50% of the quoted fee
Less than 24 hours, or non-attendance ("no-show") - 100% of the quoted fee
9.2 For the purposes of clause 9.1, business day means a day that is not a Saturday, Sunday or public holiday in Sydney, New South Wales. Non-attendance includes failing to attend the agreed location at the agreed time, presenting unfit to be assessed (including under clause 3.1), or being unable to produce a valid driver licence at the appointment.
9.3 Steer may, at its discretion, waive or reduce a cancellation fee where the Client provides evidence of unforeseen medical emergency or other exceptional circumstance.
9.4 Steer may reschedule or cancel an appointment due to clinician illness, vehicle unavailability, weather, or other operational reasons. Where Steer cancels, the Client will be offered the next reasonably available appointment or a full refund of any fees prepaid for that appointment. Steer is not liable for any consequential loss arising from rescheduling or cancellation by Steer.
PART C
Consent
10. Consent to Assessment and Disclosure
10.1 By proceeding with services, the Client consents to:
(a) the off-road and on-road assessment as described in Part A;
(b) preparation of a written report; and
(c) disclosure of the report and assessment information to:
• Transport for NSW and any other relevant driver licensing authority;
• the Client's referring and treating doctor(s), specialist(s), case manager and other treating health professionals;
• the Client's insurer, NDIS provider, iCare, employer-funder or other funding body, where applicable;
• any nominated driving school or rehabilitation provider; and
• any party legally entitled to receive the information.
10.2 The Client acknowledges that Steer cannot withhold information from a driver licensing authority where disclosure is required or authorised by law (including the Road Transport Act 2013 (NSW) and the Austroads Assessing Fitness to Drive standards), and that consent to such disclosure cannot be revoked once an assessment has been conducted.
10.3 Consent given under this Part is informed, voluntary, and may be withdrawn for future services by written notice; however, withdrawal does not affect any disclosure already made or required to be made by law.
PART D
Privacy Policy
11. Introduction
11.1 Steer is committed to handling personal and health information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, the Health Records and Information Privacy Act 2002 (NSW) and the Health Privacy Principles, the Occupational Therapy Australia Code of Conduct, and the Austroads guidelines.
11.2 This Privacy Policy applies to all clients, referrers, and individuals who interact with Steer through its website, intake forms, telephone, email or clinical services.
12. Information We Collect
12.1 We collect:
(a) Personal details: name, date of birth, gender, residential address, email, phone number, and emergency contact.
(b) Health and medical information: diagnosed or suspected medical conditions relevant to driving, medications and treatments, cognitive, physical and visual function, treating practitioner details, and Transport for NSW fitness-to-drive documentation.
(c) Driving information: licence class, driving history (including incidents, infringements and convictions), prior OT driving assessments, and vehicle and modification details.
(d) Funding and billing information: funding source, invoice records, and insurer or funding body details.
(e) Technical information: information automatically collected via our website (such as IP address and browser type) for security and analytics purposes.
13. How We Collect Information
13.1 We collect information directly from you via online intake and consent forms, clinical interview, and verbal or written communication. With your consent (express or implied through the referral pathway), we may also collect information from your treating doctors, referrers, other health professionals, Transport for NSW, and your insurer or funding body.
14. How We Use and Disclose Information
14.1 We use your information to conduct your assessment, prepare clinical reports, communicate with your treating team, comply with legal and regulatory obligations (including reporting to Transport for NSW), process payments, and manage appointments.
14.2 We disclose information only to the parties listed in clause 10.1, and only the minimum information necessary for the relevant purpose.
14.3 We do not sell, rent, trade, or use your personal information for marketing purposes. We do not disclose your information overseas, except where a cloud based service provider stores data outside Australia (in which case we take reasonable steps to ensure the recipient handles the information in a manner consistent with the Australian Privacy Principles).
15. Limits to Confidentiality
15.1 We may disclose information without your consent where:
(a) we hold a reasonable belief that disclosure is necessary to lessen or prevent a serious threat to the life, health or safety of any person or to public safety;
(b) a child or young person appears to be at risk;
(c) disclosure is required or authorised by law (including by subpoena, court order, or statutory notice); or
(d) disclosure is required to a driver licensing authority under the Road Transport Act 2013 (NSW) or equivalent legislation.
16. Storage and Security
16.1 Information is stored in reputable cloud-based clinical practice systems hosted in Australia (or in jurisdictions with equivalent privacy protections). Access is password-protected and limited to authorised personnel.
16.2 In the event of a data breach likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.
17. Retention of Records
17.1 Clinical records are retained for a minimum of 7 years from the date of last service for adult clients, or until the client turns 25 (or 7 years from last service, whichever is longer) for clients who were minors at the time of service. Records are securely destroyed at the end of the retention period.
18. Access, Correction and Complaints
18.1 You may request access to or correction of your personal information by contacting us at the address in clause 22. We will respond within 30 days. Reasonable administrative fees may apply for access requests requiring substantial work.
18.2 If you have a complaint about our handling of your information, please contact us first. If you are not satisfied with our response, you may complain to the Office of the Australian Information Commissioner (oaic.gov.au; 1300 363 992) or the NSW Information and Privacy Commission (ipc.nsw.gov.au).
PART E
General
19. Limitation of Liability and Indemnity
19.1 Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy under the Australian Consumer Law or other law that cannot lawfully be excluded.
19.2 To the maximum extent permitted by law:
(a) Steer's total aggregate liability arising out of or in connection with the services, whether in contract, tort (including negligence), statute or otherwise, is limited to the fees paid by or on behalf of the Client for the service giving rise to the liability;
(b) Steer is not liable for any indirect, consequential, special or economic loss, loss of profit, loss of opportunity, or loss arising from licensing decisions made by Transport for NSW or any other authority; and
(c) where a consumer guarantee applies and Steer's liability cannot be excluded but can be limited, Steer's liability is limited to (at Steer's option) re-supplying the service or paying the cost of having the service re-supplied.
19.3 The Client indemnifies Steer against any claim, loss, damage or cost (including legal costs on a solicitor-and-own-client basis) arising from the Client's breach of these terms, the Client's wilful or negligent act or omission, or any inaccurate or incomplete information provided by the Client.
20. Force Majeure
20.1 Steer is not liable for any failure or delay in performing services caused by events beyond its reasonable control, including illness, extreme weather, fire, flood, civil unrest, pandemic, government action, or vehicle breakdown.
21. General
21.1 Notices. Notices to Steer must be sent to enquiries@steerdriving.com.au.
21.2 Governing law. These terms are governed by the laws of New South Wales. The parties submit to the exclusive jurisdiction of the courts of New South Wales.
21.3 Entire agreement. These terms, together with any written quote, constitute the entire agreement between the parties and supersede any prior representations.
21.4 Variation. Steer may update these terms from time to time. The current version is available at steerdriving.com.au/legal. Continued use of the services after a change constitutes acceptance of the updated terms.
21.5 Severability. If any provision is held invalid or unenforceable, the remainder continues in full force.
21.6 No waiver. A failure or delay by Steer in exercising a right is not a waiver of that right.
21.7 Assignment. The Client may not assign these terms. Steer may assign or novate these terms to a successor entity on written notice.
22. Contact Us
steerdriving.com.au
enquiries@steerdriving.com.au
billing@steerdriving.com.au
Steer Driving Pty Ltd
ABN 49 789 979 411